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Service and Maintenance

Keeping a J1600 in daily service — getting support, collecting diagnostics, sourcing parts, and staying current on software.

Diagnostics and Log CollectionHow to raise a technical request from the J1600's Help/Support menu, upload device logs through the support portal, and what remote support your plan includes.

Spare PartsHow J1600 spare parts flow through the partner network, what each end-user support plan pays for parts, and where partners get current parts terms.

Software UpdatesHow J1600 software stays current — upgrade entitlements under each support plan, and how the Standard-to-Advanced software upgrade is installed and by whom.

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