Frequently Asked Questions Direct answers to the most common questions about the J1600 self-driving pallet jack, from capabilities and safety to pricing, service, and availability.
Product and Capabilities What the J1600 self-driving pallet jack is, what it can carry and lift, how fast it drives, how much operator time it saves, and who it is designed for. Pallets and Loads Which pallets and load carriers the J1600 supports, the maximum load size and weight, fork dimensions, and how to handle unstable or sensitive loads. Navigation and Mapping How the J1600 navigates with 3D LiDAR SLAM, how mapping and saved locations work, what infrastructure it needs, and which floor conditions it requires. Safety How the J1600 protects people — safety LiDARs, the 360-degree protective field, emergency stops, performance levels, certifications, and operator takeover. Charging and Battery The J1600 battery, runtime, charging rates, and the difference between manual and automatic charging, including 2026 list prices for both chargers. Software and Integrations The J1600 Standard and Advanced software packages, VDA 5050 support, REST API, Fleet Manager, upgrade paths, and 2026 list prices for software options. Installation What it takes to deploy the J1600 — out-of-the-box setup, facility requirements, operator training, and the optional five-day installation and commissioning package. Pricing and Purchasing J1600 list prices for the robot, chargers, software, trials, installation, and support plans, plus typical configurations, and how to buy. Service and Warranty The Free, Basic Care, and Full Care support plans for the J1600, warranty coverage, how to get technical help, and on-site service options. Partners and Availability Where the J1600 is available, how the partner network sells and services it, what experience centers offer, and how to apply to become a partner.